Compass One Catering At Amazon Policies

BASIC CATERING GUIDELINES

We are proud to serve Amazon and strive to meet and exceed all your catering needs. Our team is passionate about food, and we believe that food is an integral part of an event. We are dedicated to helping bring your event ideas and goals to life! Please use this information to understand processes, procedures and expectations as we work together to achieve a smoothly executed and memorable catered event. Our experienced catering specialists are happy to answer all your questions and assist in planning every detail. Contact us at bnacatering@amazon.com or via 615.749.9012. We look forward to serving you!

SERVICES

We can assist with all your catering needs – from drop off boxed lunches to buffet stations, custom menus to happy hour events. We are a full-service catering company that can service all food and beverage needs for your meetings and events. To book spaces and/or tables/equipment for your event, GREF Meetings & Events can assist. Please complete this form to begin that process: Meeting and Event Request Form.

ORDERING DETAILS

Order Placement - to ensure the best quality and service, please place your orders at least 3 business days in advance. While we will always try to accommodate late orders and revisions, not all requests may be possible.

CANCELLATIONS

Cancellations must be made at least 24 hours in advance. Cancellation of events with 100+ guests must be made 48 hours in advance. Cancellations made outside the cancellation windows will require the invoice to be paid in full. Please email bnacatering@amazon.com or call 615.749.9012 to cancel your event/order.

INCLEMENT WEATHER

In the case of inclement weather (resulting in school closures & special bus routes), we require a minimum of 12 hours notice for cancellations to avoid charges. To cancel, please contact us at bnacatering@amazon.com or call 615.749.9012.

CATERING MINIMUM

Our minimum catering order is $75.00

SALES TAX

All invoices reflect applicable city tax.

INCLUSIONS

Delivery and pick up are included in our pricing. All necessary serving utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins, and standard table linens are included.

CATERING EQUIPMENT

Unreturned/damaged catering equipment will incur a charge equal to the cost of replacement.

CONFIRMATION OF ORDER

After we have finalized all the details of your event, you will receive a catering BEO (banquet event order) for your review and confirmation. Please carefully review all information on this event order form for accuracy and completeness before confirming. Make any necessary changes and return within 5 business days in advance of the event.

GUARANTEED ATTENDANCE

To best serve you, the guaranteed number of guests is required for all functions no later than 5 business days prior to the event, subject only to increase and charged accordingly.

MENU SELECTIONS

Custom Menus: Don’t see something that aligns with your preferences, event theme, etc.? Reach out! We are happy to custom tailor a menu to your style, goals, etc.

SUBSTITUTIONS

We reserve the right to make last minute substitutions for food items that are not available due to season, product inferiority or supplier outages. We will notify you of any substitutions as soon as possible.

VEGAN & VEGETARION OFFERINGS

Our menus include a variety of vegan and vegetarian selections. Please inquire with our Catering Manager if you have any additional questions.

READY TO GO

Boxed and/or bagged meals are available.

ALLERGEN PREFERENCES

Contact us at bnacatering@amazon.com or call 615.749.9012 with any concerns or questions.

SERVICE TYPES

Drop Off Only/Express Menu - Drop off orders provide you convenience for simple orders that do not require set up and pick up. Drop-off orders are delivered within the window of the event set up time and start time of the event. Drop-off order menu items are delivered on disposable service ware; the customer is responsible for storage during the event and disposal, removal and cleaning of the event space after.

STAFFED EVENTS

All staffed events will include a $40.00 per hour/per staff fee - with a 4 hour minimum. Plated meals and events with china service may incur additional setup and breakdown times. A 20% service charge will be applied for all staffed events.

PAYMENT POLICY

Approved payment methods are a company issued p-card or an internal PO (fully funded). https://inside.amazon.com/en/services/finance/accountspayable/Pages/Non-Inventory.aspx#amz_section05

  • A credit card must be provided at time of booking and the full payment will be processed within 24 hours after the event.
  • If paying with a PO, Compass One must receive the approved purchase order at least 48 hours in advance.

BAR SERVICE

Selections: Compass One Catering provides a great selection of beer/cider/wine, full selection of spirits as well as non-alcoholic and mocktail options.

CORKAGE FEES

Wine/Spirit corkage fee $15.00 per bottle.

  • Bar Minimum: All bars have a minimum $250.00 purchase. For events that do not meet the minimum, the difference will be added to the final invoice.
  • Bartender Fees: Bartenders are available at $40.00 (match approved area wage for labor) per hour/per bartender with a 2 hour minimum.
  • Banquet Permits for Alcohol Sale & Service: customize per area and in accordance if your location has a catering alcohol permit

CAMPUS LIQUOR LICENSE

Compass One Catering holds the liquor license for campus meeting spaces. The service and sale of alcoholic beverages must be administered by Compass One and must comply with all State of Washington alcohol policies. Compass One, Compass USA and its affiliates will not be held responsible for any alcoholic beverages brought in by anyone onto the premises.

  • One-Day Permits: A One-Day Catering Permit application must be submitted for approval to the local police department and the Washington State Liquor & Cannabis Board (LCB) for all events taking place on an unlicensed premise. Unlicensed premises include, but are not limited to: commercial establishments, public areas (e.g., parking lots, street closures), commercial residences, county/city parks, etc.
  • If you are providing your own alcohol, you must provide a banquet permit. We are happy to staff your bar. Corkage fees apply if we staff/serve the alcohol for you.
  • Compass One Catering is not responsible if the local police department and/or the State License Department does not approve the permit application.

ADDITIONAL SERVICES + OFFERINGS

  • Linens: As a standard, we provide house linen for all food and beverage tables for full-service events. House Linens for guest tables can be provided at an additional charge. The same applies to registration tables, nametags, head tables and any additional tables that will not be directly used for food and beverage set up. Specialty linen can be acquired upon requests. Linen service only is an additional $15.00 per standard linen. Additional charges will apply for specialty linen.
  • Additional Décor and Rental Needs: In addition to our food and beverage service, we can assist with providing you quotes for all your event rental needs – from specialty linens, to décor to floral and beyond. Please allow for 5 business days advance notice.
  • Space/Table Needs: Amazonians are responsible for reserving space and/or ordering their own tables prior to any catering delivery. Please fill out a Meeting and Event Request Form. for these services.

WEEKEND & OFF-CAMPUS REQUESTS

  • Weekend Minimum: The minimum food and beverage catering order on weekends is $2,000.00.
  • Weekend Staffing: The weekend service staff rate is $40.00 per hour/per staff member.

POST EVENT

Survey - We value your feedback. Please complete this quick survey (Qualtrics Survey | Qualtrics Experience Management) after your event! Your complete satisfaction is our goal. If an event outcome does not meet our standards, please email bnacatering@amazon.com or call 615.749.9012 and a manager will contact you to discuss.